PRIVACY POLICY

Last updated: January 28, 2026

TTP GO - AI Voice Conversation Platform

EFFECTIVE DATE: January 28, 2026

COMPANY: TTP GO LTD (Israeli company)

ADDRESS: 6 Smilanski Herzliya Israel, 4636228

PRIVACY OFFICER: Yinon Shiryan

CONTACT: support@talktopc.com

1. INTRODUCTION

This Privacy Policy explains how TTP GO LTD ("TTP GO," "we," "us," or "our") collects, uses, shares, and protects information when you use our AI-powered voice conversation platform and related services.

By using our Service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Account Information: Name, email address, password, and billing information
• Agent Configurations: Settings, prompts, greetings, and preferences for your AI agents
• Voice Data: Voice recordings when call recording is enabled (user-controlled per agent)
• Text Inputs: Text messages, commands, and queries submitted to our Service
• Phone Numbers: If you purchase telephony features through our Service

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Features used, call duration, API requests, timestamps
• Conversation Transcripts: Text transcripts of voice and chat conversations generated through our proprietary speech-to-text processing
• Technical Logs: Error logs, performance metrics, and diagnostic information
• Caller Information: When end users interact with your AI Agents via telephone, we collect their phone number as provided by our telephony provider. We do not collect geographic location data of callers.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI voice conversation services
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send service-related notifications, updates, and promotional materials (with consent)
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and legal obligations
• Analytics: To analyze usage patterns and improve our Service (using anonymized data)

Important: We do NOT use your voice data or conversation content to train our own AI models.

Transcription Services: We perform speech-to-text transcription using our proprietary internal systems. Conversation transcripts are generated and stored on our servers and are not processed by external transcription providers.

4. DATA SHARING AND THIRD-PARTY SERVICES

4.1 Third-Party AI Service Providers

We share necessary data with the following AI service providers to deliver our Service:

4.2 Analytics Providers

We use the following analytics services to understand how our Service is used:

• Google Analytics
• Microsoft Clarity
• Yandex Analytics
• Facebook Analytics

4.3 Payment Processing

Payment processing is handled by Stripe. We do not store your full credit card information on our servers.

4.4 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. DATA RETENTION

We retain your data for the following periods:

6. INTERNATIONAL DATA TRANSFERS

6.1 Primary Storage

Our primary servers are located in Canada (OVH). Voice recordings are stored in Amazon S3. Our company is registered in Israel.

6.2 Third-Party Processing

Your data may be processed by our AI service providers in the United States (OpenAI, Anthropic, Google) and other locations where they operate.

6.3 Safeguards

We ensure appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) where applicable, and rely on adequacy decisions where available.

7. YOUR RIGHTS

7.1 GDPR Rights (EU Users)

If you are located in the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your data
• Right to Restrict: Request restriction of processing

7.2 CCPA Rights (California Users)

If you are a California resident, you have the following rights:

• Right to Know: Know what personal information is collected and how it is used
• Right to Delete: Request deletion of your personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

Note: We do not sell your personal information.

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at support@talktopc.com or submit a request through our Data Subject Request Form at [link]. We will verify your identity before processing your request. We will respond to your request within 30 days (GDPR) or 45 days (CCPA).

8. DATA SECURITY

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Secure infrastructure hosted on reputable cloud providers

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. DATA BREACH NOTIFICATION

In the event of a data breach affecting your personal information, we will notify affected users and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable law. Notification will be sent via email and/or through our Service.

10. CALL RECORDING

10.1 User-Controlled Recording

Call recording is an optional feature that you control on a per-agent basis. When you enable recording, you (the user) act as the data controller for the recordings, and we act as the data processor.

10.2 Your Responsibilities

If you enable call recording, you are responsible for:

• Informing callers that calls may be recorded (e.g., through your agent's greeting)
• Obtaining consent where required by applicable laws
• Complying with local, state, and federal recording consent laws

10.3 Recording Retention and Access

Recordings are automatically deleted after 30 days. You can download recordings at any time before deletion.

11. COOKIES AND TRACKING

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and deliver targeted content. Before placing non-essential cookies, we obtain your consent through our cookie consent banner. You can manage your cookie preferences at any time through the banner or your browser settings. Disabling certain cookies may affect Service functionality. For more information about the specific cookies we use, please refer to our Cookie Policy.

12. CHILDREN'S PRIVACY

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@talktopc.com.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by email and/or by posting a notice on our Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

TTP GO LTD
Privacy Officer: Yinon Shiryan
Email: support@talktopc.com
Address: 6 Smilanski Herzliya Israel, 4636228
Website: https://talktopc.com

© 2026 TTP GO LTD. All rights reserved.